Legal Document

joya 9tv Privacy Policy

This document clearly describes how your personal information is collected, processed, stored, and kept secure on the joya 9tv platform.

SSL Encrypted Platform Data Security Assured For Ages 21+

Last Updated: January 2025

This Privacy Policy ("Policy") sets out the agreement regarding information between joya 9tv ("we", "us", "platform") and its members ("you", "user"). By creating an account, logging in, or using the joya 9tv platform, you are considered to have agreed to the terms of this Policy. To learn the full terms of using our services, please read the Terms and Conditions page.

                Important: joya 9tv reserves the right to amend this Policy. Any changes will be noted with an updated date and members will be informed where applicable.
              

What Information Is Collected

joya 9tv collects the following types of information:

1.1 Information Provided Directly by Members

Full name and date of birth (at the time of account registration)
Mobile number and email address
National ID or passport number (for identity verification)
Financial transaction details — bKash, Nagad, Rocket, or Upay account numbers
Messages or support requests you send to us

1.2 Automatically Collected Information

Device information: device type, operating system, browser version
IP address and approximate location data
Platform activity logs: login times, game sessions, betting history
Cookie and session tracking data (cookie policy described below)

1.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may collect necessary information through trusted third-party verification services. In such cases, only the minimum information legally required is collected.

Purpose of Using Information

Collected information is used only for the following purposes:

Account management: Handling registration, verifying logins, and ensuring account security.
Processing financial transactions: Carrying out deposits, withdrawals, and bonus payments.
Identity verification and compliance: Completing the KYC process in accordance with applicable laws and preventing fraudulent activity.
Customer support: Resolving your issues through 24/7 live chat and email support.
Technical improvement: Analysing platform performance, identifying bugs, and improving service quality.
Responsible gaming oversight: Identifying unusual gaming patterns and taking necessary steps for member welfare.
Communication: Sending relevant offers, security alerts, or account-related notifications.

Your consent is obtained before adding your information to marketing lists, and you may withdraw that consent at any time.

Information Storage and Security

3.1 Retention Period

Member information is retained for as long as the account remains active and for any additional period required to meet legal obligations. Financial transaction records are generally kept for a set number of years. Once the retention period ends, information is securely deleted or anonymised.

3.2 Security Measures

joya 9tv uses industry-standard security technologies to protect user information:

SSL encryption — at every stage of data transmission
Password hashing and salting
Two-factor authentication (OTP-based)
Regular system security reviews and testing
Server-level firewall and intrusion detection systems

                However, no data transmission over the internet is entirely risk-free. While we take every measure to ensure maximum security, it is your responsibility to use a strong password and keep your account details confidential.
              

Information Sharing and Disclosure

joya 9tv does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Minimum necessary information is shared with selected third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, customer support technology, and infrastructure management. These partners are contractually required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information to comply with a court order, a lawful request from a government authority, or applicable law.

4.3 Fraud and Security

Information may be shared with relevant authorities to assist in investigating fraudulent activity, money laundering, or other unlawful conduct.

4.4 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. Members will be notified in advance if this occurs.

Cookie Policy

joya 9tv uses cookies to ensure the platform functions correctly and to improve the user experience.

5.1 Types of Cookies

Essential cookies: Required to maintain login sessions, save language preferences, and provide basic security. Without these, the platform cannot function properly.
Functional cookies: Used to remember your preferred game categories and display settings.
Analytics cookies: Collect platform usage statistics to help improve the service.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may limit some platform functionality.

Member Rights

As a joya 9tv member, you have the following rights over your own information:

Right to access: You may request to know what information is stored about you.
Right to rectification: You may request that incorrect or incomplete information be updated.
Right to erasure: You may request deletion of your information in certain circumstances, though some information may need to be retained due to legal obligations.
Right to restrict processing: You may request that processing of your information for specific purposes be stopped.
Right to opt out of marketing: You may opt out of promotional communications at any time.
Right to data portability: You may request your information in a structured format.

To exercise these rights, contact our support team via live chat or email. Requests will be responded to within a reasonable time after receipt.

Protection of Minors

joya 9tv is a 21+ platform. Account creation or use of services by minors is strictly prohibited. We do not knowingly collect information from anyone under the age of 21. If it is found that a minor's information has been collected, we will delete it immediately upon being notified.

For details on responsible gaming practices and advice on keeping yourself or your family safe, see our Responsible Gaming Guide.

International Transfer of Information

joya 9tv's servers may operate across multiple infrastructure locations. As a result, your information may be stored or processed outside Bangladesh. In such cases, we ensure that your information is protected to the standards described in this Policy, either through the laws of the relevant country or through contractual arrangements.

Policy Changes

joya 9tv reserves the right to update this Privacy Policy from time to time in response to service expansion, legal changes, or technical developments. Members will be informed of significant changes by email or platform notice.

Continued use of the platform after a revised policy is published will be considered acceptance of the new terms. You are advised to review this page regularly. To learn more about us, visit our About Us page.

Contact and Complaints

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:

24/7 Live Chat — directly from any page on the platform
Email: [email protected]

For quick answers to common questions, you can also check our FAQ section.

Your information is secure, your play is safe

Every transaction and piece of personal information you share on joya 9tv is protected with the highest level of security.

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